User Guide

How to Place an Order

Visit our website and complete the membership registration. (Your registration will be reviewed and approved by our team. Please note that applications may be declined in some cases.)
Once your registration is approved, log in to your account.
Browse the product pages and select the item you wish to purchase, then click "Add to Cart."
Review your shopping cart and click "Proceed to Checkout."
Enter the necessary details (shipping address, payment method, etc.), review your information, and click "Confirm Order."
Our team will adjust the fees, including payment-related charges.
Once the fee adjustments are completed, a payment link will be sent to your registered email address.
Complete the payment using the link provided in the email.
After payment is successfully processed, the shipping process will begin.

Important: Please ensure that you enter the correct shipping address and contact details. Any errors may result in delivery delays.

Payment Methods

You can choose from the following payment methods:

Credit Cards (Visa, MasterCard, American Express, JCB, etc.)
Electronic Payment Services (PayPal)
Bank Transfer (Shipping will be processed after payment confirmation.)

Note: All payments are processed in JPY (Japanese Yen). Exchange rate fees may apply.

Shipping Information

Shipping Areas:
Our site supports shipping to the following countries:

Europe

Austria
Cyprus
Croatia
Estonia
Finland
Germany
Greece
Ireland
Italy
Latvia
Lithuania
Malta
Netherlands
Portugal
Slovakia
Slovenia
Spain
Bulgaria

Asia

Thailand
Vietnam
Philippines
Sri Lanka
Cambodia
Myanmar
Malaysia

Oceania

Australia
New Zealand

Others

Other countries (including the USA)
Egypt
Ukraine
Chile

If you wish to have items shipped to a country not listed above, please contact our support team.

Shipping Period:
The delivery time will be determined in consultation with your sales representative after confirming your order.

Shipping Methods:
We offer various shipping methods, such as sea freight and air freight, depending on the arrangement with your sales representative.

Customs and Duties:
Depending on the regulations of each country, customs duties and taxes may apply. These costs are generally the responsibility of the customer.

Returns and Exchanges

Return Policy
Returns are generally not accepted. However, we may consider returns under the following circumstances:

The product does not match the description on our website.
There is a significant discrepancy between the ordered product and what was received.

Exchanges
As our products are one-of-a-kind used items, we do not accept exchanges.

For more details, please refer to our Refund Policy.

Customer Support

If you have any questions or need assistance, feel free to contact us.
Contact Form: https://uf-japan.net/pages/contact
Email: support@uf-japan.net
Business Hours: Monday to Friday, 9:00 AM - 7:00 PM (JST)

Frequently Asked Questions (FAQ)

What should I do if my membership registration is denied?

Our support team will contact you via email to guide you on how to re-register.

Can I change the shipping address?

Yes, you can change the shipping address before the product is shipped. Please contact our support team.

Can I cancel my order after confirming the order and completing the export registration?

Unfortunately, cancellations are not possible once the order is confirmed and export registration is completed. We appreciate your understanding.