We create “FAQs” from customers' past questions.
We recommend that you check the FAQ before sending us an e-mail, as finding an answer to your question from this list is the quickest way to resolve your problem.

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Inquiries received will be reviewed between 10:00 a.m. and 6:00 p.m. Japan time.
On average, we respond to inquiries within 3 days, so if you do not receive a reply within 3 days, there may be some kind of error. In that case, please send us another e-mail.